At Jaruis India Private Limited ("Jaruis," "we," "us," or "our"), we strive to ensure customer satisfaction with our software products and services. If you are not completely satisfied with a product or services you purchased from us, we offer a 30-day refund policy, subject to the terms and conditions outlined below.
Eligibility for Refund
Time Frame: You must request a refund within 30 days from the date of purchase. Refund requests received after 30 days will not be eligible.
Proof of Purchase: You must provide a valid proof of purchase, such as an order number, receipt, or invoice.
Software Usage: Refunds are only applicable if the software has not been used excessively. Excessive usage is defined as using more than 50% of the software’s features or functionalities.
License Deactivation: You must agree to deactivate and uninstall the software from all your devices if a refund is issued.
Non-Refundable Items
The following items are not eligible for a refund:
- Custom software development services
- Subscription services after 30 days of use
- Fees paid for installation, training, or other services rendered
- Software purchased through third-party vendors or resellers
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to our customer support team at [insert email address] or call us at [insert phone number] with your refund request.
- Provide Details: Include your order number, date of purchase, reason for the refund request, and any supporting documentation.
- Process: Once we receive your refund request, our team will review it and notify you of the approval or rejection of your refund within 7 business days.
- Refund Issuance: If your refund is approved, we will process the refund to your original method of payment within 10 business days.
Contact Us
If you have any questions about our refund policy, please contact us:
- Email: info@jaruiss.com
Thank you for choosing Jaruis India Private Limited. We appreciate your business and are committed to providing you with high-quality software and services.